Frequently Asked Questions
Shopping Information
What shipping methods are available?
Pick up at the store: You must go for your purchase to our store located at Calle Argenteria 8, Palma de Mallorca.
Free Shipping: Shipments are free for Mallorca. For shipments outside the island of Mallorca contact lainsular@lainsular.com
How Long Will It Take To Get My Package?
For shipments in Mallorca the estimated time of 2 business days (48 hours).
Peninsular shipments and islands (to consult)
Shipments outside Spanish territory (to consult)
Are international shipments made?
Yes, international shipments are made. For more information see here.
Payment Information
How can I make my payment?
You can pay for your purchase with any of the following forms of payment:
- Credit or debit card: Visa, MasterCard, American Express.
- PayPal
- Wire transfer
Is it safe to pay with my debit or credit card?
Your payment is made through Redsys, the bank’s secure platform in charge of validating the information provided and managing the collection process, through its servers.
When you enter your card details, a secure connection is created to the payment page hosted on your server.
The personal data of your card is protected by the Redsys system since its introduction.
Is it safe to pay online?
When you process the order, all purchases from that moment are made under a secure connection that guarantees the confidentiality of all your data.
Orders & Returns
Do I need an account to place an order?
No. It is not necessary to have an account on our website to make purchases.
If there is no stock of any product?
If there is no evidence that there is a product in our online store or you would like to buy more than one copy of the same product, you can contact lainsular@lainsular.com to make your request.
Can I track my order?
Yes. You will be able to trace your order with your ‘Purchase ID’ that you will find in the confirmation email and receipt of the order sent to the e-mail indicated in that purchase by entering the following link:
We accept returns?
No. Returns are not accepted once the product has been purchased and purchased, unless the product has suffered some type of damage in its transportation. In this case, you will have 15 calendar days to make your request and then your claim will be evaluated.
Who should I contact if I have any questions?
For more information or solution of possible problems you can contact us by calling the number (+34) 661 570 787 or by writing to the e-mail address lainsular@lainsular.com
